At GenPharmarx, we are committed to providing our customers with high-quality products and exceptional service. Our comprehensive Refund Policy ensures your satisfaction and addresses any issues you may encounter with your order.

Money Back Guarantee

All products are delivered on time and in safe packaging. If your order does not reach you within the specified timeframe, we offer a money back guarantee. We guarantee delivery to the shipping address provided by the customer. If we fail to deliver the product to the mentioned address, the product will be reshipped free of cost, or you will receive a full refund.

Conditions for Money Back Guarantee

1. Deceptive or Outdated Products/ Incorrect Product:

   – If you receive a deceptive or outdated product, you are eligible for a money back guarantee. We make sure our product is of good quality and authentic. If you receive a product different from what you ordered, GenPharmarx will reship your order free of charge or refund your full payment.

2. Damaged Product:

   – If your order arrives in a damaged condition and it is determined to be our fault after investigation, we will reship your order free of charge or initiate a full refund.

3. Incorrect Address:

   – If you have not provided the correct address, we will confirm the address with you twice to ensure accurate delivery. If we deliver your product to the wrong address due to our error, we promise to reship it at no additional cost.

4. Late Delivery:

   – If your order does not reach you within the defined timeframe, contact us. We will conduct a full investigation. If the delay is found to be our fault, we will reship your order free of charge or provide a refund. The refund amount will depend on the type of shipping method chosen.

Refund Process

Initiating a Refund Request:

   – To request a refund, contact our customer support team at support@genpharmarx.com. Provide your order number, details of the issue, and any supporting evidence (e.g., photos of damaged products). Our customer support team will contact you then and advise the further procedure.

Refund Method:

-Refunds are made to the original payment methods used during the purchase. Please allow 10-15 business days for the refund to appear on your statement.

Contact Us

For any further information or any assistance please contact our customer support team at:

– Email: support@genpharmarx.com

– Phone: 415-704-1560

– Live Chat: Available on our website