FAQ

+1-415-704-1560

Home » FAQ

Ordering and Products

1. How do I place an order on GenPharmarx?

Ordering at GenPharmarx is no difficult task. You only need to select your product, add to cart and proceed to checkout.

2. Are all the medications on GenPharmarx safe and FDA-approved?

All our medications are authorized and approved by FDA. We follow all rules and regulations and stick to quality standards.

3. Can I order prescription medications on GenPharmarx?

Yes, you can order the medication with prescription here. You can send the valid prescription from any licensed healthcare provider or physician while ordering. You can contact us even if you fail to have prescription.

4. How can I track my order?

Once the order is shipped out, we will email you the tracking information within 24- 48 hours.

Shipping and Delivery

1. What are the shipping options available on GenPharmarx?

For all detailed shipping information please check our Shipping Policy.

2. How long does it take for delivery of your order?

Once the order is shipped out it will take minimum 10-12 working days.

3. Do you offer free shipping?

Yes, free shipping is allowed on orders over $200.

Payment and Billing

1. What payment methods are accepted on GenPharmarx?

We accept payments such as credit cards, echecks and bank transfers, other money transfer option are also available.

2. Will I receive a receipt for my order?

Once the payment is received, we will send you a confirmation email which will include all order details.

Returns and Refunds

1. What is GenPharmarx’ s return policy? **

We request you to go through our return policy section for further information.

2. How do I request a refund?

If you are not satisfied with our product then we request, you to contact our customer support team and they will help you with the process of the refund.

Miscellaneous

1. Can I cancel or modify my order after it has been placed?

Once the order is confirmed and shipped it cannot be cancelled and modified. If you want to make any changes in the order, please contact us within 24 hrs of the order placed.

2. How can I contact GenPharmarx if I have further questions?

You can contact us via email -support@genpharmarx.com , call us at +1-415-704-1560. Also, live help feature is available for your assistance on the spot.