Ordering and Products

1. How do I place an order on GenPharmarx?

 Ordering from GenPharmarx is easy! Select the product that you need, add to your cart and then proceed to checkout.

2. Are all the medications on GenPharmarx safe and FDA-approved?

 Yes, we only offer medications that are approved by the FDA and adhere to strict quality standards. We believe in your well-being and safety.

3. Can I order prescription medications on GenPharmarx?

 Yes, you can order prescription medications from GenPharmarx. However, you will need to provide a valid prescription from a licensed healthcare provider before we can dispense the medication. Please contact us if you do not have prescription.

4. How can I track my order?

You will receive a tracking number at your email address once the order is shipped out. You can monitor the order status by keeping a track on your order.

 Shipping and Delivery

1. What are the shipping options available on GenPharmarx?

There are 3 shipping options available here, standard shipping, express shipping and international shipping. You can select accordingly.

2. How long does it take for delivery of your order?

It depends on the shipping method selected and your location. Generally, orders are delivered within 6 to 8 business days for domestic shipments and 8 to 12 business days for international shipments.

3. Do you offer free shipping?

Yes, we offer free shipping on orders over $200.  

 Payment and Billing

1. What payment methods are accepted on GenPharmarx?

Payment options such as credit cards, echecks, bank transfers and other money transfer options are acceptable. We will contact you for further information.

2. Is it safe to make payments on GenPharmarx?

 Yes, we utilize advanced encryption technology to ensure the security of your payment information. Your transactions are encrypted and processed securely, providing you with peace of mind.

3. Will I receive a receipt for my order?

 Yes, you will receive a confirmation email with a detailed receipt for your order shortly after completing the checkout process.

Returns and Refunds

1. What is GenPharmarx’ s return policy? **

  We offer 14 days return policy for unused and unopened products. Please refer to our returns policy for specific instructions and eligibility criteria.

2. How do I request a refund?

  If you are unsatisfied with your purchase, please contact our customer support team within the specified timeframe to initiate the refund process. We will guide you through the steps and address any concerns you may have.

Miscellaneous

1. Can I cancel or modify my order after it has been placed?

 Once an order has been processed and shipped, it cannot be cancelled or modified. If there are any changes in your order, we request you to please contact our customer support team as soon as possible.

2. How can I contact GenPharmarx if I have further questions?

 You can reach our customer support team via email at support@genpharmarx.com, by phone at +1-415-704-1560, or through our live chat feature on the website. We are available 24 x 7 to assist you with any inquiries or concerns.

3. Is my personal information secure with GenPharmarx?

Yes, all your details and personal information is secured. We utilize industry-standard encryption technology to protect your data and ensure that it remains confidential.